Policy

Delivery & Refund Policy

How your in-game purchases are delivered, and what to do if something goes wrong.

Last updated: October 27, 2026

In short: everything we sell is a digital in-game item. Items are delivered instantly to your game account — there is no physical shipping. If an item does not arrive or you were charged by mistake, contact us and we will fix it.

1. What we sell

Beijing Weifang Technology Co., Ltd. ("we", "us") sells optional digital items inside our games, such as gems, energy, golden eggs, bundles and ad removal. These items have no cash value outside the game and cannot be exchanged for money.

2. Delivery (shipping)

No physical shipping. All products are digital and are delivered electronically inside the game.
Delivery time. Items are normally added to your game account immediately after the App Store or Google Play confirms your payment.
Delivery cost. There is no delivery fee.
Not received? First restart the game while connected to the internet. If the item is still missing after 24 hours, contact us with your player ID and order number and we will deliver the item or refund you.

3. Payments

All purchases are processed by Apple App Store or Google Play. The price, including any applicable taxes, is shown in your local currency before you confirm. We do not receive or store your payment card information.

4. Refunds and returns

Because digital items are delivered instantly and can be used right away, they generally cannot be "returned". However, we will help you in these cases:

You were charged but the item was never delivered;
You were charged more than once for the same purchase;
A technical problem on our side made the item unusable;
A purchase was made by a minor or without your permission (unauthorized purchase).

Refunds are issued by the store where you paid:

Apple App Store: request a refund at reportaproblem.apple.com.
Google Play: follow Google's guide at support.google.com/googleplay.

If the store cannot help, email us at beijingweifangkeji@126.com within 14 days of purchase. Please include your player ID, the game name, the order number and a short description of the problem. We reply within 2 business days, and approved cases are resolved within 7 business days by re-delivering the item or assisting with a refund.

When a refund is approved, the related items may be removed from your game account.

5. Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your country or region.

6. Contact

Beijing Weifang Technology Co., Ltd.
Zhongteng Jianhua Business Building, Nandian Xincun, Jiancaicheng West Road, Changping District, Beijing, China
Email: beijingweifangkeji@126.com · Phone: +86 10 8291 8413